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Finding files in Box Sync Mac OS Monterey

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Office Manager (Account Administrator)

Often when I look through folders in Box sync, it shows them as empty when I know there are files in there.  If I search for the files I want with the exact name, I can find it. But that's not helpful when I want to see everything in that folder or don't know the exact name. Any ideas to solve this or does Box sync just not work well with Mac?

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    First, you need to ensure that your folders are syncing: 

                To check: From your menu bar, located in the upper right    corner of your screen> click the "b" icon> Preferences> Check for  syncing status

        Hope it helps! Let me know how it goes. 

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  • Office Manager (Account Administrator)

    Thanks for the response - Yep they are syncing. I can see them in my Box sync if I look for them by exact name, so they are synced.  If I go into Box online and check, they are listed as synced.  (I am having trouble syncing 1 new folder but that's a whole other issue). It seems very random - some days things show up, other times they don't.

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  • Rona

    Hi there, 

    Good day! 

     At this point, we strongly recommend switching to Box Drive. 

    We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation.

    By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

     

    This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Hope it helps! 

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  • Office Manager (Account Administrator)

    Thank you for your response.  Every question I ask in Box gets the same response: switch to Box Drive. However, looking through the Box support questions, I see many questions and problems with Box Drive so I'm not convinced it is the solution (perhaps especially for mac users).  

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