Editor Collaborator unable to upload photos

Answered

Follow

New post

Joan Mary Hadfield

• April 15, 2023 11:48

I have given Editor access for a top-level folder to my daughter to enable her to upload photos to my Box Account.  However, she receives a 'Sync Error' each time she tries to upload any photos.

It is not a storage issue as I have used hardly any of my 10GB free storage space, and the photos my daughter is trying to upload are each less than 5 MB.  I have also checked that she has Editor access.

Please explain why this is happening, and advise how to overcome this problem. 

0

• 

  Rona

  • April 18, 2023 22:35
  • Edited

  Hi Joan, 

  Welcome to Box Community and glad to help! 

  Did the user uploaded the file through her local Box Sync folder? If yes, can the user try to upload it directly in box.com? 

  Let us know if an error will occur in the Box website. And you may attach a screenshot in this post. 

  We'll await for your reply! 

  0

  Comment actions Permalink

Please sign in to leave a comment.