Custom Preview Widgets - "drag the dark cloud on to the white cloud"

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Dave Bryant

• April 20, 2023 21:33
• Edited

Hi - I just noticed that something about Box seems to have changed overnight.

I've been using custom previews which are 330 x 150 for some years now, which used to be fine - but now they're rendered in a way which involves asking users to drag an absurdly tiny dark cloud into a white one (as attached) which is both impractical and ugly.

Is this a temporary glitch or is this something Box is going to continue to do? It's going to be a lot of work to go back and have to correct the size of absolutely all the preview boxes (plus making them larger is not going to work well with the design I have).

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  Dave Bryant

  • April 21, 2023 07:02

  Just to note - on closer inspection this appears to only be occurring on Safari. Firefox is fine, so is almost certainly a glitch?

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  Hannon, Michael

  • April 21, 2023 12:11

  For myself and one of my instructors all box links embedded in our canvas courses we’re forcing repeated security authentication like this suddenly. This must be an issue on Box’s side because this was not the case previously. For a temporary solution Canvas directed us to clear browser cache (we were using chrome) which worked.

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  Dave Bryant

  • April 21, 2023 12:22

  Thanks - so it's not just Safari then. That's interesting. Hopefully this will get fixed soon. 

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  mboggs

  • April 21, 2023 14:25

  I'm seeing this as well. I've created a support ticket. 

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  Dave Bryant

  • April 23, 2023 19:58

  Anyone having any luck with this? Everything seemed to be back to normal this morning, but now I've reverted back to the old problems. 

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  mboggs

  • April 24, 2023 12:56

  My users are still having the issue. My support ticket is currently in "looping in a specialist who will reach out to you" mode. 

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  Rona

  • April 24, 2023 22:41

  Hi Dave, 

  Welcome to Box Community and glad to help! 

  While I'm reaching out to our specialists regarding this error, can you please try these troubleshooting steps? 

  • Make sure your browser's up to date. 
  • Clear your browser's cache and cookies, here are the steps. 
  • Try another browser, network connection and/or machine. 
  • Check if your firewall is configured. 
  • Disable any plugins/add-ons/extensions. 

  Let us know how it goes, 

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