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Kurt Reichley

• May 02, 2023 17:12

Hi,

 

I am trying to download a file (questionnaire) that I just completed. When I go back into Box.com the information in the questionnaire  that I downloaded is no longer there. The questionnaire that I completed  & downloaded is blank. What am I doing wrong? Thank you.

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  Rona

  • May 05, 2023 18:19

  Hi Kurt, 

  Welcome to Box Community and I’m here to help!

  If you login to box.com and preview the file, can you still access the contents in the file? If yes, kindly download the file using your alternate browser and/or clear your browser's cache and cookies. 

  Hope it works! 

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