Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Cannot upload from Box ios app

Answered
Follow
New post
sn1022

The box ios app doesn't work for uploading files anymore. It used to work and now no longer works. If I try to upload a picture from my photo album to Box, I get "Syncing - 1 remaining 1 Error" and then if I click the notice "Sync Activity IMG_8299.JPG Uploading Unsuccessful". It's pretty horrifying that I pay for Box but cannot get technical support. You have a bug in your app. Fix it. I pay for Box. 

I can upload via Chrome if I get to my desktop computer. But I PAY FOR BOX and I should be able to upload via the app and cannot. 

Truly unbelievable. 

3

Comments

4 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and I’m here to help!

    Please try these troubleshooting steps to fix your upload error in Box for iOS, 

    • Log out and log in from your Box for iOS. 
    • Uninstall and re-install your Box for iOS. 
    • Restart your mobile device. 

    Hope it works! 

    -5
    Comment actions Permalink
  • Rick Field

    I have tried this "answer" multiple times but my uploads continue to fail. I have large video files anywhere from 3-7 GB that I need to upload from my phone. My employer and I mirror the frustration of the OP. Yes, the uploads work fine from a desktop web browser interface but I need to be able to do it from my phone and it has yet to work.  My colleague literally turned off the screen lock and left the app open for 2 days only to have the upload fail. Uploads have been attempted from various iPhones (12, 13 & 14) all with the latest iOS and the latest version of the app. 

    If there is another way to upload from a phone without using the buggy app - let me know.

    3
    Comment actions Permalink
  • Deidre R Remtema

    I am having trouble uploading video and photo's, and also tried this solution to no avail. Has there been another way to fix this? I need this part of the prgram to work for my job, every day.

    3
    Comment actions Permalink
  • Piyush Jagasia

    Same issue here, I had to try to re upload the photos and videos several times. Why does the issue persist?

    2
    Comment actions Permalink

Please sign in to leave a comment.