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Cannot upload from Box ios app

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sn1022

The box ios app doesn't work for uploading files anymore. It used to work and now no longer works. If I try to upload a picture from my photo album to Box, I get "Syncing - 1 remaining 1 Error" and then if I click the notice "Sync Activity IMG_8299.JPG Uploading Unsuccessful". It's pretty horrifying that I pay for Box but cannot get technical support. You have a bug in your app. Fix it. I pay for Box. 

I can upload via Chrome if I get to my desktop computer. But I PAY FOR BOX and I should be able to upload via the app and cannot. 

Truly unbelievable. 

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Comments

4 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and I’m here to help!

    Please try these troubleshooting steps to fix your upload error in Box for iOS, 

    • Log out and log in from your Box for iOS. 
    • Uninstall and re-install your Box for iOS. 
    • Restart your mobile device. 

    Hope it works! 

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  • Rick Field

    I have tried this "answer" multiple times but my uploads continue to fail. I have large video files anywhere from 3-7 GB that I need to upload from my phone. My employer and I mirror the frustration of the OP. Yes, the uploads work fine from a desktop web browser interface but I need to be able to do it from my phone and it has yet to work.  My colleague literally turned off the screen lock and left the app open for 2 days only to have the upload fail. Uploads have been attempted from various iPhones (12, 13 & 14) all with the latest iOS and the latest version of the app. 

    If there is another way to upload from a phone without using the buggy app - let me know.

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  • Deidre R Remtema

    I am having trouble uploading video and photo's, and also tried this solution to no avail. Has there been another way to fix this? I need this part of the prgram to work for my job, every day.

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  • Piyush Jagasia

    Same issue here, I had to try to re upload the photos and videos several times. Why does the issue persist?

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