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6 comments

Date Votes
  • Todd Cadby

    If you find out Kathryn, please post as i have been trying for months.  The only support i get pointed too is this community forum.  Ugh. 

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  • Kathryn Marshall

    Same. And I was trying to search the community forum, but when I try to read posts I get an "you are not authorized to view this" error message. I thought everyone had access to the forum posts...

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  • Kathryn Marshall

    Try:  support@box.com

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  • Todd Cadby

    Ok, thank you!  I am on the free program but about to upgrade with one of these online providers to a paid version for my business but not if i can never reach a support person.

    Also, my question posed months ago was very simple and a BOX support forum person? answered but never answered it specifically.  All i want to know is BOX a zero knowledge platform, in other words do the BOX staff/employees have the ability to view and/or unencrypt and/or alter my (the customer) data at a

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  • Rona

    Hi Kathryn and Todd, 

    Welcome to Box Community, hope you guys are having a good day! 

    Please be informed that your ability to work with our Product Support team varies according to your Account Type. For any Box-relevant inquiries you can always visit this support page and we'd love to further assist. 

    Thanks for posting! 

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  • Kathryn Marshall

    Hi Rona, I upgraded my account (to an account that should get technical support), and I'm still not able to reach customer support. My emails bounce back. Will you please fix this? Thanks.

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