Welcome to the new Box Support website. Check out all the details here on what’s changed.
If you find out Kathryn, please post as i have been trying for months. The only support i get pointed too is this community forum. Ugh.
Same. And I was trying to search the community forum, but when I try to read posts I get an "you are not authorized to view this" error message. I thought everyone had access to the forum posts...
Ok, thank you! I am on the free program but about to upgrade with one of these online providers to a paid version for my business but not if i can never reach a support person.
Also, my question posed months ago was very simple and a BOX support forum person? answered but never answered it specifically. All i want to know is BOX a zero knowledge platform, in other words do the BOX staff/employees have the ability to view and/or unencrypt and/or alter my (the customer) data at a
Hi Kathryn and Todd,
Welcome to Box Community, hope you guys are having a good day!
Please be informed that your ability to work with our Product Support team varies according to your Account Type. For any Box-relevant inquiries you can always visit this support page and we'd love to further assist.
Thanks for posting!
Hi Rona, I upgraded my account (to an account that should get technical support), and I'm still not able to reach customer support. My emails bounce back. Will you please fix this? Thanks.
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