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Box integration with teams not working

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Jose Zacharia

I am trying to add a box folder to a private teams channel. It shows up as No folder selected and also says only Team owners can change destination folders. It also shows me as a member but i am the team owner.  The same teams has the box plug in on other channels that are working properly and I was able to set it up accurately in those channels. Those channels are public.  Any idea how to solve this ?

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  • Rona

    Hi Jose, 

    Welcome to Box Community and I’m here to help!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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  • Farzad Mirzaei

    I am stumbling on the same issue, not being recognized as the owner of a Teams/Channel, and noticed this post.

    Has this issue resolved for you? 

    Any chance you can share what was amiss? or what needed to be adjusted.

    Thanks

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  • Elissa Stanton

    I'm also experiencing this issue. I cannot select a Channel Destination Folder, "Only Team Owners can change..." but I'm the Team Owner and the Owner of the box folder. I'm also an Admin for Box and Teams. 

     

    I really wish they posted resolutions to these. 

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  • Ethan Mullen

    I'm an owner of several Teams channels with the same issue - I have submitted a claim through Box and will follow up here once I hear back!

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