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The download is not starting

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Since this morning the files apearing but the download is not starting what so ever . I have space enough,and was great till this morning. Pls help
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  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to help with your download issue. 

    If you are encountering problems downloading files from your Box account, we recommend you try

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer or network
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Disabling any plugins on your browser

    And here's our other reminders when downloading contents off of Box. 

    Hope it woks! 

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