Download Previews not loading

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Melissa Lancaster

• June 05, 2023 19:41

I am having issues previewing downloads on Box. I have cleared my cache, uninstalled, and re-installed, I have checked my permission, security settings, and the firewall. I still can't access the files I downloaded. 

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  Rona

  • June 12, 2023 22:53

  Hi Melissa, 

  Welcome to Box Community and glad to assist! 

  Is there an error when you preview the Box file(s)? Can you please attach a screenshot here?

  We'd love to hear back from you! 

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