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Edison Shih

• July 05, 2023 00:07

The account was set up by mistake , been over charged for months already. Pleas e cancel and refund. This is my second notice

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  Rona

  • July 05, 2023 14:26

  Hi Edison, 

  Welcome to Box Community and I’m here to help!

  To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here according to your account type.

  Meanwhile, if you would prefer to work with our team, please contact our Cancellation team via cancel@box.com.   

  Thanks for posting! 

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  Lindsey Thompson

  • February 14, 2024 10:01

  Hello, did the above get resolved?  I am having the same problem.  I have tried to cancel my subscription and every email address including the one above returns an autoreply as follows:

   

  Box does not provide direct technical support to users of our Individual plans. If you rely on Box for your business, we highly recommend upgrading your account to receive the support you need via email and chat. Users of our individual plans may seek assistance from the Box Community. 

   

  I have, as a result, been charged £518.40.  this is not acceptable.  How are we supposed to to contact a human to facilitate a refund please??

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