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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and happy to assist! 

    Just so you know, Box generally measures bandwidth usage based on two primary criteria:

    1. downloads from open access shared links
    2. uploads and downloads by an individual

    Activities that affect bandwidth and monthly limitations include: 

    • Downloads from a shared link .  Limitations:
      • Individual free account: 10 GB per month*
      • Personal Pro and Box Business Accounts: 2 TB per calendar month, per person* 
      • Bandwidth counts against the usage of the file owner, regardless of whether the owner creates the shared link.

      • All downloads from any public shared link count towards the bandwidth limit.  You can reach this limit quickly, depending on several factors:

        • the size of the files being shared
        • the frequency of downloads,
        • file format (GIF, FLV, MP3, and so on)

    *However, this limit does not apply to:
    - Downloads from within an account by the content owner 
    - Downloads by collaborators while logged in to their account

    • Files uploaded and downloaded.  Limitation:
      • 1TB per user per month for all plans (based on the person who uploads and/or downloads the file). 

    In reference to this information, please visit this article. 

    Upon checking, you do not own any files in your account. So if you happen to have any download or upload issues, here's what you can do: 

    Hope it helps and stay well! 

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