Inaccurate Storage Information

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Darren Lee

• July 12, 2023 15:49

Hi, the storage usage for my Box account is inaccurate after I deleted some folders. I understand from an article that Box support will be able to run a script to fix this. Please run the script for my account. Thank you!

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  Rona

  • July 12, 2023 22:41

  Hi Darren,

  Welcome to Box Community and glad to help! 

  We have corrected your account storage as you've requested. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  wrjpowell

  • September 09, 2024 01:17

  Can I have this done to mine as well? I've been trying to get this corrected for a while and have not had any luck

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