Used Space showing incorrect. Low storage space available

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Sujith

• July 18, 2023 13:15

Hi,

My account storage space is incorrect. I have had this issue regularly and the support person ran a script to correct the problem. Could the script be run again for my account?

Please provide an option or a tool for us to run the same script so that we can avoid the issue in future.

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  Mike

  • July 18, 2023 13:21

  This company is horrific.  Google charges way less.  I'm about ready to dump this company and take legal action for this issue.  Let me know if you have any luck as I've been submitting tickets for my issue with ZERO response that they even are seeing these.  What a joke.

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  Nate

  • July 18, 2023 18:01

  Did you submit a ticket here - https://support.box.com/hc/en-us/requests/new

  ?

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  Rona

  • July 19, 2023 20:30

  Hi there, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Aaron C

  • August 24, 2023 22:30

  I've been asking for years for this to be corrected in my account. The customer service for this site / app is absolutely terrible. I have about 5 gigs worth of files in my box, and somehow it's still showing that I'm using 36 gigs. Fix this problem already, it shouldn't be that hard. Especially if multiple people are experiencing it. Get your sh*t together Box Team. 

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