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Badge Icons shown on Mac are incorrect

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Dave Markham

I have hundreds/thousands of files and folders that display the Pending badge (and display the word "Pending" when hovering the mouse) rather than the green "Available Offline" badge. All the files and folders are supposedly synced, according to their status when viewed on a browser.

In order to correct the badge, I have to control-click each file/folder individually and select "Refresh File"/"Refresh Folder," which is rather tedious. Selecting multiple items removes the Box actions from the context menu, so I can't refresh more than one file/folder at a time.

I'm running MacOS Ventura 13.4.1(c).

 

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6 comments

Date Votes
  • Nate

    Are you running 2.33.130 version of Box Drive?  Also, this sometimes happens with our users and we have them log out/log in to Box Drive which retriggers the syncs.

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  • Dave Markham

    I’ll have to wait until I get home to check the version, but I’ve tried the sign-out-and-back-in technique on multiple occasions without success.

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  • Dave Markham

    Yes, I'm running 2.33.130.

    Something else strange happened today; when I opened Box on my Mac, it started downloading ~800 very small .svg files with odd names like 1f9d6-.... Not really sure what's going on.

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  • Nate

    Wow...that is crazy.  Are you sure something on your Mac is not generating these and pushing them to Box?  Do they show up in the Box Online (web) view in the same location?

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  • Rona
    • Edited

    Hi Dave, 

    Welcome to Box Community and I'm here to assist! 

    Can you manually reset your Box Drive application to try to fix this? 

    To manually reset Box Drive on a Mac (File Provider Extension mode)

    1. Quit Box Drive if it's currently running.
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. Restart Box Drive and follow the prompt to log back in.

    If the issue persist, you may uninstall and reinstall your Box Drive. 

    Hope it works! 

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  • Dave Markham

    I followed the instructions for the FPE mode, and then had to redownload every file/folder by hand (using the Download Now option from the right-click menu). That was pretty tedious. Where before half of the badges were incorrect, now no badges appear at all. But maybe there was a Box update and it no longer uses badges?

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