my account reaches the limit

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Alessandro Muggia

• July 27, 2023 13:20

I have this recurring problem that my account reaches the limit of storage used by more than I delete files and empty the trash. Please run the script that fixes the true storage please.

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  Rona

  • July 27, 2023 19:22

  Hi Alessandro, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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