Storage Bug

Answered

Follow

New post

Randy H

• August 01, 2023 18:58

I totaled the size of all of my items in my Box drive, and it is less than 50% of the total allotted and yet the system says I have exceeded my storage space. I noticed this bug has been going on for a while and with many users.

A) Can someone at Box fix this issue with this script that has been used?

B) It's both surprising and concerning that this issue hasn't been resolved and has to be patched top-side. Is this not a priority for the devs/engineers?

0

• 

  Rona

  • August 02, 2023 20:59

  Hi Randy, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  This is a known issue and is a long term project for our engineering team to tackle.
  

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

  0

  Comment actions Permalink

Please sign in to leave a comment.