Box Storage says full but I've deleted enough files

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• August 02, 2023 04:40

I deleted many files and removed my access to folders that took most of the storage space. I am still seeing my storage as full. Can you please re-count the size of my account storage asap? I am using this Box account for a few critical services. Please help asap!

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  Rona

  • August 03, 2023 12:54

  Hi there, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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