Need to have Storage Script run on my Box Account

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Bill Evans

• August 10, 2023 16:25

I have the dreaded mismatch between storage and available space on my box account. Please run the script so I can continue to utilized my Box service for my business.  Thanks,.

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  Rona

  • August 10, 2023 18:20

  Hi Bill, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Insource Admin

  • October 10, 2024 14:13

  Hi Box team,

  I'm having an error with a user account not being able to upload a file due to error message "account storage limit reached'. However, the user only has 70 MB of their allotted 10 GB used so far.

  Please help as soon as possible. If you need to reach me directly, please contact my email Rgrochowski@insourceservices.com

  Thank you,

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  Bill Evans

  • December 06, 2025 15:40

  Please rerun the storage clean up script on my account, again. It's grossly over estimating my storage. This issue really affects my use of Box and has me looking for a alternate solutions.

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