Says my storage is full after deleting a lot

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krystal dollinger

• August 11, 2023 14:53

I've deleted files, but my storage still incorrectly registers over 10GB used. I'm unable to upload any files now because my account thinks I've reached my storage limit.

 

Please help!!

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  Michael Gilg

  • August 11, 2023 17:22

  I've been with box for years. PLEASE run your "SCRIPT" to clear my account! This happens every time I reach the max storage!

   

  How can I reach you/BOX directly for help? This forum approach doesn't do anything!

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  Rona

  • August 11, 2023 21:07

  Hi Krystal, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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