Data used needs a script to be run

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Dan Wheeler

• August 18, 2023 14:40

Hello - my Box account says that 5.7GB is occupied but I have cleared everything out. I understand a script can be run to correct this but how do I contact support to ask for this? I also saw that this has been a common problem for at least 3 years - how can it be that it hasn't been sorted out yet? Thanks!

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  Rona

  • August 18, 2023 15:15

  Hi Dan, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Dan Wheeler

  • August 18, 2023 15:20

  Thank you Rona! Is there a long term fix for this?

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