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Hi,

I'm collaborating with a large group of people and whenever I try to share - even with just one person - I get this error message.

I am a co-owner of the folder and another co-owner can share just fine. We've checked all the settings and can't understand why I can't, but they can.

The max number of people I tried to share with at one time was 5.

I understand this may be a security "feature" but Box is supposedly a collaboration platform, that is hindering me from collaborating and securely sharing files.

Has my account been blocked in some way? Can you unblock it? How long do I have to wait.

Also can you please advise what the suggested maximum number of collaborators I should share this folder with at once is? Is there a per day limit, if so, what is that?

Any help would be appreciated.

Rona

August 29, 2023 22:01
Edited

Hi Emma,

Welcome to Box Community and glad to help!

Please be informed that a user can invite 100 people to collaborate on a file and maximum of 8,000 people for a folder. At this rate, you may try these browser specific troubleshooting steps to fix your issue.

Try using your alternate browser, machine and network connection.
Clear your browser's cache and cookies.
Make sure both your Operating System and browser are supported by Box (https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support).
Disable your plugins, Add-Ons and/or Extensions
Restart your machine.

Hope it helps!

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