different storage space amount

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Box User

• August 29, 2023 11:58

There is a difference between the amount of files and the amount of free storage space. I had this problem again. Could you please fix the problem?

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  Rona

  • August 29, 2023 14:25

  Hi there, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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