No Files, but 173 MB Used

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Eric Brimhall

• September 06, 2023 17:06

I currently have no files in my box, but my storage used says 173 MB.  I don't get why Box has such a problem with accurately reporting usage.  Could you please re-run the script on my account to zero this out?  Thanks.

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  Rona

  • September 06, 2023 17:54

  Hi Eric, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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