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8 comments

Date Votes
  • Brittney Harry
    • Edited

    Hy if you want to cancel your subscription i have some suggestion for you

    I'm unable to assist with canceling subscriptions as I don't have access to your personal subscription information or the ability to process cancellations. To cancel a subscription, you'll typically need to follow the cancellation process provided by the service or platform through which you subscribed. This often involves visiting the service's website, logging into your account, and accessing the subscription management section to initiate the cancellation. Military Star Card Payment

    Thanks and regards

    BrittneyHarry

     

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  • Rona

    Hi Douglas, 

    Welcome to Box Community and glad to help! 

    There are two ways you can cancel your Box account: 

    1. Go over to this article and follow the self-serve option to end your Box subscription. 
    2. Reach out to our Cancellation team by emailing them using cancel@box.com. 

    Hope it helps! 

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  • Kory Mehl

    Why was I charged again for this subscription, when I attempted to cancel this 5 months ago.  Cancel this subscription immediately.  I do not utilize your platform.  Do not charge my card for this again.

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  • Karen Hunter

    Same thing happened to me, and the cancellation and contact information for billing on Box.com is horrific. 

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  • Bill King

    Same here. I am now going to actively recommned against box. Shady, at best very un-user-friendly canceling option. 

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  • Suiyi Ling

    Hello, 

    Please cancel my subscription and stop charging me per month. 

    Thanks so much

    Suiyi. 

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  • Tom Stephens

    Officially done with Box! I will be cancelling my BOX subscription asap.

    After attempting to get on a cheaper month-to-month plan I have somehow ended up paying for a full year, at a much higher monthly rate that before. Attempts to rectify this have led me down endless frustrating email/chat exchanges with Customer Service that don't fix the mistake.

    A shame, as I was a loyal customer for years. No longer.  

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  • Paulette Didion

    The self-serve option is NOT available on the portal, so I'm forced to send an email to the cancellation team.  But, the Box cancellation team has been non-responsive (other than the portal driven auto-response with an unhelpful ticket #). It's been almost a week and still haven't received a real response. Multiple emails, chats with support on line, still no one has reached out. I'll actively discourage anyone from using this tool.  

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