Storage is full, but it shouldn't be

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Tim Howell

• September 12, 2023 21:07

Have hit the storage limit and removed a number of files, but Box is still advising my account is full.

Could you please review/recount the storage in my account. Have done this previously and it has worked.

Thanks,
Tim

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  Rona

  • September 12, 2023 21:30

  Hi Tim, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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