Box account says storage is full, but I've deleted everything

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Stefan

• September 13, 2023 19:18

I have deleted all the files on my account including empty the trash but it still says I'm out of room.

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  Rona

  • September 13, 2023 19:41

  Hi Stefan, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Stefan

  • September 13, 2023 21:41

  That fixed it. I am still annoyed that Box does not have any means of contacting customer service besides a public forum post. 

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