storage incorrect

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takuya

• September 26, 2023 04:20

Hi, thanks for the great service.

Deleting files does not reduce storage space.
Is there any way I can do something about it myself?

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  mariusz

  • September 26, 2023 05:16

  #metoo!!!

  3 files, 14 kB in total, empty trash, and Box says 43.8 GB of 50GB in use.

   

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  Rona

  • September 26, 2023 17:38

  Hi Takuya, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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