Storage Used Erroneously Shows Almost Full

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ROBS

• September 27, 2023 22:42

Hi there,

I appear to be facing the same issue that others have reported. Please can you run your corrective script on my account to resolve the incorrect storage used figure which is severely limiting access to my account.

Many thanks!

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  EmanueleDB

  • September 28, 2023 07:24

  We apparently all have the same problem...

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  Rona

  • September 28, 2023 20:08

  Hi there, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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  ROBS

  • September 28, 2023 20:17

  Thanks for coming back.  I've followed your steps to verify the fix but the issue hasn't been resolved. The system is still showing the incorrect storage usage.

  Please can you check again at your end?

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