Incorrect Free Storage Space on My Account

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goldsound

• October 03, 2023 14:36

My Box account only has a few file on it totaling about 154 Megabytes, but it says that I am using a whopping 6.5 out of my 10 total available Gigabytes. My trash is empty and there are no other files I can even see to delete. It's is obviously a glitch of some kind, how can I resolve this?

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  Rona

  • October 03, 2023 19:05

  Hi there, 

   

  Welcome to Box Community and glad to help! 

   

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

   

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

   

  Thanks for posting!

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