Storage and File Count and Size Incorrect - Making Clean-Up Difficult

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October 03, 2023 20:26

Good day. I recently joined Box, and have been moving all of the data from my hard-drives onto Box. I finally completed this task, and am now doing a cleanup. This has proven to be challenging because I think that a folder is empty and then it shows that there are still files there and that it is not a 0B folder.

Sometimes, there are actually files there (they take a moment to load and refresh), and sometimes it seems like this is just a bug. I am afraid to delete anything now because I might lose files.

Can a script be run to correct the counts please?

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3 comments

LoveCat Music

October 03, 2023 23:09
yes this is a big flaw in Box. I hope they can fix it. I have the same problem.
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Rona

October 04, 2023 19:34
Hi Jennahfer,

Welcome to Box Community and glad to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!
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Jennahfer LaFreniere

October 05, 2023 19:28
Great, thank you very much!

Yes, agreed - I do hope this is fixed in the near future.

Even if there is a way for us to run the script ourselves by pressing a button or something.
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