Storage and File Count and Size Incorrect - Making Clean-Up Difficult

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Jennahfer LaFreniere

• October 03, 2023 20:26

Good day. I recently joined Box, and have been moving all of the data from my hard-drives onto Box. I finally completed this task, and am now doing a cleanup. This has proven to be challenging because I think that a folder is empty and then it shows that there are still files there and that it is not a 0B folder.

Sometimes, there are actually files there (they take a moment to load and refresh), and sometimes it seems like this is just a bug. I am afraid to delete anything now because I might lose files.

Can a script be run to correct the counts please?

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  LoveCat Music

  • October 03, 2023 23:09

  yes this is a big flaw in Box.  I hope they can fix it.   I have the same problem.  

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  Rona

  • October 04, 2023 19:34

  Hi Jennahfer, 

   

  Welcome to Box Community and glad to help! 

   

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

   

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

   

  Thanks for posting!

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  Jennahfer LaFreniere

  • October 05, 2023 19:28

  Great, thank you very much!

  Yes, agreed - I do hope this is fixed in the near future.

  Even if there is a way for us to run the script ourselves by pressing a button or something.

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