My box account isn't registering accurately

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Box User

• October 09, 2023 01:46

Online all of my folders are empty but it also says storage is full. On the desktop the files show but they don't register up to 10GB. 

 

I'm not sure what's going on. 

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• 

  Rona

  • October 09, 2023 19:46

  Hi there, 

   

  Welcome to Box Community and glad to help! 

   

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

  Should you experience the same issue in the future, please let us know

  (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

   

  Thanks for posting!

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