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Dowmload zip file which had changed original file name and extention

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板井弘一

I am Windows 10 user (Japanese version).

When I select plural files and download them, Box make zip file to download.

But after thawing, all file name and extention changed meaningless names.

Do you help me to resolve?

 

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist!  

    Let's see if doing these troubleshooting steps will fix your issue downloading zip files. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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