Cannot Share Link or Invite People

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Ji Seop Kim

• January 05, 2024 23:48

I am unable to share a link or invite people for a project named Project Popsicle. I am the owner and editor of the folder. 

When I try to invite people or create share link, the below error signs show up:

- There was an error getting the shared link for this item

- There was a problem while completing your request. Please try again.

I've tried logging in again but I still cannot share link or invite people. Please assist.

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  Ji Seop Kim

  • January 08, 2024 17:33

  still having the same issue, can someone help here please?

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  Rona

  • January 08, 2024 21:51

  Hi there, 

  Welcome to Box Community and glad to help!

  Kindly run these troubleshooting steps to resolve your issue and try again. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.

  • Verify that you are using one of our recommended operating systems.
  • Try using different browsers, network connection and/or machine. 

  Hope it works!

   

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  Anson Chan

  • May 09, 2024 15:38

  I have same issue, i tried clearing browser's cache and using other browsers but it still does not work. 

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