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Access to app.box.com was denied.

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Branden Ayers

Hello ,

We are receiving the error " Access to app.box.com was denied" . You don't have user rights to view this page - HTTP ERROR 403.

Can some help to resolve this issue asap.

Branden Ayers.

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2 comments

Date Votes
  • Rona
    • Edited

    Hi Branden, 

    Welcome to Box Community and glad to help! 

    To help you access box.com, please try the following steps. 

    • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
    • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step. 
    • Try different browsers, network connection and/or machine. 
    • Verify that you are using one of our recommended operating systems.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it works! 

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  • Aman Gul Saqib

    Hello every, 
    I am experiencing the following error when trying to access the Box main page, dashboard or any shared Box link. Each time I attempt to open Box, it redirects me to the error page shown below.

    “Error: Forbidden Your client does not have permission to get URL /sign/ from this server.”

     

    I have tried the following troubleshooting steps, but the issue is still not resolved:

    • Cleared browser cache and cookies

    • Tested multiple browsers on the same machine

    • Uninstalled and reinstalled the browser

    Note:
    The same Box account works correctly on another computer and can access Box Drive and folders without any issue.

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