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Can't log into Box Drive for Desktop due to login being associated with Google Account

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Catherine Jameson

I'm stuck - I can't log into the Box Drive for Desktop application - it opens a chrome tab where I put in my  email, then it goes to the google authentication page which prompts me to enter my google password, and then it just loops back to log in again. On the 2nd log in attempt it opens Box in the chrome browser but does not process the "login" on the desktop app. 

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Date Votes
  • Official comment
    Will

    Hi all, if you are seeing this issue, please open a support ticket with us so that we can take a look at why there is bad association to Google on your account. Currently, the only way to resolve is through a support ticlet. We apologize for the difficulty.

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  • David Eck
    • Edited

    I had this issue, and yes, box support seems to be totally oblivious to this issue and just gives canned responses. It has been an issue for quite some time where the app redirects to a browser for sign in, but after signing in within the browser, it does not send your credentials back to the app. Until they decide to fix this the only way around it (on a windows computer) is to use the following registry entry that keeps the app from redirecting the login to the browser in the first place. 

    HKEY_LOCAL_MACHINE/SOFTWARE/Box/Box LoginWithExternalBrowser REG_DWORD 0

    you can run this from an elevated command prompt (run as admin):
    reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box" /v "LoginWithExternalBrowser" /t REG_DWORD /d 0 /f

    Close and reopen BoxDrive, then log in.

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  • Catherine Jameson

    Hi Ann,

    Thank you, I have already tried that twice and it didn't work. I wasn't able to follow your link to open a ticket, how do I open a support ticket?

    Catherine

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  • Kevin Griego

    This "solution" that seems to be the only one Box Support can find to copy and paste everywhere about this issue dose not work.

    If we cannot login to the app in the first place, it never gets the chance to make the folder we're being told to delete to "reset" box drive.

    That's not how computers work.

    Why would it create a folder for an account it won't even let us login to?

    It's never given the chance to even know what folder to create.

    I downloaded the program an hour ago, for the first time, it shouldn't need to be reset.

    I CAN'T EVEN LOG INTO THE THING. 

     

    Does Box Support have anyone that can actually help with this or?...

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  • Benjamin Jones

    Any updates on this?  I have the same issue.

     

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  • David Eck
    • Edited

    Yes, still and issue years later! My employer uses Box and I had to come back here myself to find my own post to set up a new computer.

    This is so dumb, Box!

    PLEASE FIX IT!!!!!

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  • Rubens Angelo

    I also can't log in to a new Mac, on my other Mac everything is working but in this new one I can't log in.

    As the account is google, the application does not recognize the login, since the screen that opens when I try to log in through the app has no option to log in with google:

     

    After entering the account email, it redirects to a new login window with an option for the google account, but the app does not recognize this login.

     

     

    Then it's in this eternal looping.

    Thank you for any help.

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  • Matthew Collier

    I have this same problem. Using Edge or Chome, the result is the same.

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  • Matthew Collier

    Thanks, David Eck. That works.

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  • Daniel Ward

    I'm having the same issue, however when I try David's solution of adding the registry entry in the cmd prompt I get hit with "ERROR: Access is denied".
    Any other workarounds?

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  • David Eck

    Daniel,
    I updated my previous post. You need to run the command prompt window as admin.
    Type cmd in the windows search bar.
    Right click it and select "Run as Administrator".

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  • Daniel Ward

    David, you're a legend. That works. 

    Hoping Box can address this issue in a future version instead of sidestepping it!

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  • Juan Cuéllar Torres

    David, do you know of a similar command for a Mac?

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  • Jess Ranostaj

    i have this same issue. 

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  • Jess Ranostaj

    I have this same issue signing into Box Drive on Mac with a google account login

     

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  • Natalia Tobon Gaviria

    David Thanks for Help

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  • Kristin Riopelle

    Had this issue too and the actual instructions didn't work, but David Eck's solution did the trick. Thanks David!

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  • Tony Wang

    you are the best david

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  • Daniel Ward

    Months on and there is still no solution for mac users? 

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  • Sudip Sinha

    I am facing this issue on my Mac. No solutions from the Box team even after half a year of having this open issue. This is very unprofessional, and I would be very skeptical of recommending Box to anyone.

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  • Leah Fruchtman

    I finally solved the issue on a Mac!

    1. Log into your box account on box.com

    2. Go into settings and into the integration tab, remove your integration from your google account

    3. Go to this link to reset (create) your password: https://account.box.com/login/reset?redirect_url=%2F 

    4. Log out of box and re-sign in on Box Drive using your new password!

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  • Sudip Sinha

    Thanks, Leah! Your solution worked and I am finally able to run it on my MacBook!

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  • Delinkenz Kdl

    David Eck, you are a legend!, thanks for the workarround!

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  • Alexandre Goulet

    David Eck, Thanks!!

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  • Box User

    Neither of these solutions worked for me.  I wasn't tied to my Google account, so that wasn't the problem.  It was going to the browser for login and then just redisplaying the login screen after I entered my username, pw, and code.  I then tried the registry entry which didn't push the login to a browser, and I was greeted with this.  I think it is a problem with my company network, because IIRC, it works from home. 

     

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  • Jose Ledesma Fuentes, CFA

    Thanks David Eck!  They should use your answer and cut you a fat check!!!!

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  • Matt Lawson

    Thanks same issue, regedit worked.

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  • Lonia Woj

    Neither of solutions worked for me.
    I checked the browser settings: chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.box.com deleted cookies (regular cache and cookies clanup did not help in the past) and restored all default permissions, and it worked.

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  • Elena Tonc

    Leah, your solution saved me after hours of manually resetting and uninstalling. Thank you!

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  • Andrew Joung

    If you can avoid it, just use Dropbox since this problem is persisting. So frustrating to deal with this, and I can imagine a massive headache for someone unfamiliar with cmd prompt use.

    David Eck's solution worked perfectly!

     

     

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