This site can't be reached. ERR_CONNECTION_RESET

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BA

• March 05, 2024 01:08

Hello All,

I am getting an issue on my browser when I try to access box url.

This site can't be reached.

ERR_CONNECTION_RESET

Any suggestion how to troubleshoot this issue?

Thanks in advance.

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• 

  Rona

  • March 05, 2024 20:40

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To address your log in error, please try the following fix: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it works! 

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  BA

  • March 18, 2024 06:39

  Hi Rona

  Thank you for above reply.

  >To address your log in error, please try the following fix: 

  Actually, my issue is I am unable to access Box site in my browser.

  Any suggestion, what can be cause of this issue?

   

  Thanks in advance.

  BR.

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