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My Box account has dissappeared

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Andre Berry
All I see is a blank white screen and I try to log in on a different device and it’s say s “error, account not found” I’ve been a daily 7 paying user for maybe 12 years…
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  • Rona

    Hi Andre, 

    Welcome to Box Community and glad to assist! 

    Please follow the troubleshooting steps to help fix your access with your Box account. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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