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Can't add users anymore

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Denis Matsavey

Hello, I'm a co-owner of the BOX study folder for few years but recently I lost opportunity to add any new users to the folder, when I try to share the folder link, I'm getting an error "There was a problem while completing your request. Please try again." Same issue continues few days already. Please help to resolve it.

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  • Rona

    Hi Denis, 

    Welcome to Box Community and glad to assist! 

    If you're having trouble sending collaboration invitation, please follow the troubleshooting steps: 

    • Make sure you have permission to invite collaborators. 
    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser. 
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

     

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