Missing search bar

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Emily Marsh

• June 06, 2024 08:42

When I log into Box, the main search bar at the top is missing. This has been like this for about a week. How can I get it fixed please? 

Thanks

E

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  Bob Jay

  • June 06, 2024 09:01

  Glad to see I'm not the only one who has this issue!  Hopefully, it can be resolved quickly?

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  Katrina Webb

  • June 06, 2024 11:20

  I have the same issue.  Would be glad of a swift resolution, please?

   

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  Rona

  • June 27, 2024 20:39

  Hi Emily, 

  Welcome to Box Community and glad to assist! 

  At this time, can you please run the following troubleshooting steps? 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it helps! 

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