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  • Rona

    Hi Pavel, 

    Welcome to Box Community and glad to assist! 

    To get it to work, please follow the troubleshooting steps below. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser. 
    • Restart your machine. 

    Hope it works! 

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