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Not getting email notifications

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CocoJN

Hi there,

I have set my account to receive notification emails for all actions (ticked all boxes to receive notifications), however, I have not received any email notifications that people have downloaded my files for the last few weeks, even though I know first hand that people have accessed my files. 

I have also saved all box addresses into my safe senders list as per your troubleshooting tips.

Can you please advise urgently

Thanks

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  • Rona

    Hi there,

    Welcome to Box Community and glad to assist!

    I've investigated our email server logs and it looks like the your email address is not on our bounce or suppression list. 

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

    Please make sure that your email client is not blocking emails from

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com


    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

    Thanks for posting! 

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