Change name and email
AnsweredI can't change my name or my primary email address. When I try to change my name it says "There was a problem saving your settings." And I'm assuming I need to link a personal email and then change that to the primary, but when I try to add a new email address I get "There was an error while trying to add (*new email*) to your account." Can someone please contact me to help me?
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Hi there,
Welcome to Box Community and glad to assist!
If you're having issue updating your account details, please follow these troubleshooting steps.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network. .
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Additionally, you could be adding an email address that's already linked with Box. Please note that you can only link an email with Box once.
Thanks for posting!
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