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Unable to zoom in/out in Microsoft Photos

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Mirazon Support

I have end users with Box Drive whose zoom in/out icons in Microsoft Photos are greyed out when they open these photos from Box Drive. i have tried to reset and repair the photos app and found that photos that are stored locally on the PC have no issue with the zoom function, just those opened via Box 

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Comments

18 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • LandQwest Box Admin

    We are also having the same issue. Have confirmed the zoom only works when accessing the file locally. Anything accessed within Box Drive has the zoom in/out options disabled for Microsoft Photos. We do not want to have to download some other image viewing software.

     

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  • Raheel Siddiqui

    HI Team,

    I have some questions to ask:

     

    1. Is there a known issue with the zoom functionality in Microsoft Photos when accessing images through Box Drive?"

    2. Are there any upcoming updates or patches planned to address the compatibility issue between Microsoft Photos and Box Drive?"

    3. Are there any recommended workarounds or settings adjustments that can enable zoom functionality in Microsoft Photos when using Box Drive?"

    4. Is there a list of fully compatible image viewing software with Box Drive that retains all functionalities, including zoom?"

    Please let me know if you have the answers.

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  • Daniel Johnston

    Did anyone get a good answer to this problem

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  • Sam Sweat

    I haven't seen any workarounds or notice from Box.  Suggestions on websites are Reset Photos App, Repair Photos App, Check for updates, Reinstall Photo app, or downloading photos locally and accessing them (of course that defeats the purpose of Box Drive).

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  • MA

    Apparently it's been a known issue for a while now but there's no solution. The only solution they were able to offer was to post feedback on the pulse website and hope it gets addressed in an update.

    https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Limitations-for-Box-Drive

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  • Brandon Grotzinger

    We are seeing this issue as well with our users, no answer yet in sight

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  • Box User

    Windows 11 machine has this issue. Windows 10 works in our office.

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  • David Gonzalez

    Same problem here. Its very annoying. 

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  • Mahmood Faruqi

    Same issue. Very annoying that it was flagged over 4 months ago and Box have done nothing to address the known problem. 

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  • David Gonzalez

    I contacted box and they dont have anythng to do with this problem

    I installed another software to open pics and solved

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  • Du, Mark
    • Edited

    Same issue here. Win10 user cannot zoom in/out if opening images in BOX drive.

    If opening locally, there is no issue with any format images.

    This issue is for many image formats, including jpg, jpeg, etc.

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  • Box User

    I've noticed that some folders are OK, others are not. Very strange.

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  • David Gonzalez

    As I told before, I had to install another software but I don't like it... this is a complete mess. Can't explain why they don't solve this. It's very very annoying...

    Is it that difficult to solve????

    Box keeps on avoiding the issue... very disappointed

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  • Mike Westley

    Suggest we don't get hung up on this, when Box Web successfully opens images from Box web folder and ZOOMS in and out.

    Since Box has documented limitations in Windows File Explorer (which is Microsoft's responsibility, not Box, even though Box provides Box Drive), and there are plenty of other more pressing developments/fixes, it's unlikely to be resolved any time soon.

    https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Limitations-for-Box-Drive

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  • Mike Westley

    Alternatively, whilst still using Box Drive, change your default application on your laptop to a different photo editing app that is available on computer - eg Paint, Paint 3D, Snip & Sketch - zoom feature will then be available

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  • Keith Davis

    Another annoying work around: just create a temporary photo folder on your desktop and drop the photos in there to review/zoom

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  • David Gonzalez

    This is completely ridiculous.... Why not buy another computer without BOX and see pics there??????? 

    Is it so difficult to fix this?

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