Cannot access uninitialized variable.

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Inika Anderson

• June 27, 2024 13:57

Getting a "Cannot access uninitialized variable" error using Safari browser. 

Files won't preview or download. 

This seems to be a bug in the system. When can we expect a fix?

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  Rona

  • June 27, 2024 20:43

  Hi Inika, 

  Welcome to Box Community and glad to assist! 

  At this time, can you please run the following troubleshooting steps? 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it helps! 

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  Wincy Cheng

  • July 22, 2024 09:55

  Hi, me and a few of my colleagues are experiencing the same issue.
  We use different browsers and have tried the steps suggested above.

  Anything else we can try?

  Thank you

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  MICHI und SABRINA

  • July 25, 2024 07:11

  We also have the same problem. 

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  Bob Good

  • July 25, 2024 16:07

  I also have the same problem. Am using Safari on iMac. I want to send my clients a link to view some PDFs but not if they're going to get the same problem!

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  Alan Chubbuck

  • August 16, 2024 15:46

  I am also getting the same message, it seemed to have started when I went to a paid subscription for adobe. Is there any work around?

   

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  Alex Tucker

  • August 28, 2024 17:40

  I'm using the Brave browser on my iPhone & cleared my browser cache, but still experienced the Cannot access uninitialized variable error when trying to view a Box file as shown in the screen shot.

  How do I resolve this issue?

  

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