Cannot read any documents uploaded to Box

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Clay Renick

• July 07, 2024 15:51

All documents are in box but unreadable.  When I click on the document nothing happens. 

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  Rona

  • July 08, 2024 23:09

  Hi Clay, 

  Welcome to Box Community and glad to assist! 

  Are you accessing the affected files through the Box website? If so, please try these recommended troubleshooting steps to fix your issue. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it helps! 

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