Storage Issue

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Rui Sampaio

• July 23, 2024 11:32

I have a folder with 1Gb of files and information and I can't uopload anymore files because BOX Drive is at 11,1Gb of storage out of 10Gb possible.

I need this fixed as fast as possible!!!!

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  Mott

  • July 23, 2024 14:18

  Hi, please run the script to correct the storage usage for my account as described in this support article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

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  Rona

  • July 23, 2024 20:04

  Hi Rui,

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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