Preview not working

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Francine Zell

• August 31, 2024 20:07

Hi,

I have a Mac and Box on safari. I used to be able to preview files in Box I cannot see Microsoft or pdf files, but can still preview images. When I open the file, it says, "Cannot access uninitialized variable." I can download them on my computer. 

Fran Zell

 

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• 

  Rona

  • September 02, 2024 14:54

  Hi Fran, 

  Welcome to Box Community and glad to assist! 

  To correctly preview your Box files, please check the following, 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Make sure you're using the most recent major releases of the following web browsers and desktop/mobile operating systems (OS). 
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari
  • Restart your machine

  Hope it helps! 

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