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How can I stop Box from automatically saving a file, it keeps on going!

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Henk Folmer

I have updated a file, then saved it, got an error message, but since then the file keeps saving again once I switch on the computer. Because of the error, it copies the file to my desktop. Since I do not know how to stop this, it keeps adding files to my deskptop!

How do I handle this?

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  • Rona

    Hi Henk,  

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • carey boch
    • Edited

    Hi Henk,  

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an njmcdirect eye out. 

    Thanks for posting!

    I also face this problem. I create ticket but no answer received. Please help!

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  • Henk Folmer

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  • Henk Folmer

    See the above screenshot, which shows the automatic saving action at the bottom right, and the file error message in the center of the image. The problem is not solved, and this keeps on going!

    I also replied with the attached file yesterday, but this does not seem to have reached you, since the Box status says Awaiting Response. 

    I hope you can help me out switching off the automatic saving setting.

     

     

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